Karen Potenza


Karen Potenza, RN is an Integrated Case Manager for Tufts Health Plans, Public Plans. Karen has been with Tufts for 4.5 years.

Ms. Potenza assists members in both the Direct and Together products to access available resources such as financial assistance, behavioral health support, assistance to locate new providers and specialists. Most recently, she began working with transgender members who are in the early stages of gender reassignment.

Karen earned her BSN at Salem State University and is CCM certified.