Emily Bonacci

Emily Bonacci is the Member Experience, Manager for Tufts Health Plan’s Commercial Plans which provides services to over 630,000 members insured through employers.

In her role, Emily focuses on process and educational improvements for members. She looks for opportunities to streamline complex and difficult member issues as they navigate the healthcare system and highlights when processes are working well. Emily communicates and collaborates with many internal departments as well as providers and members to help coordinate care.

Emily received a B.A. in Sociology from St. Anselm College in Manchester, NH.